South Shore Visiting Nurse Association (VNA) received a five-star rating for patient satisfaction from the Centers for Medicare & Medicaid Services (CMS) on its Home Health Compare website. The five-star rating is the highest rating achieved.
The CMS rating system offers the most comprehensive overview of home health care quality in the country and was created to help patients and their families, and caregivers compare home health care agencies more easily. The data comes from the Home Health Care Consumer Assessment of Healthcare Providers and Systems Survey (HHCAHPS).
“This recognition is particularly meaningful because these ratings rely exclusively on feedback from patients and their families,” said Jann Ahern, vice president Home & Community Care Operations at South Shore Health System. “Our VNA strives every day to provide the type of care that our patients have come to expect and deserve. This rating confirms that our patients trust and feel confident in the care we provide.”
The HHCAHPS star ratings were created using data from four measures publicly reported on Home Health Compare. The survey measures answers from patients in several areas, including the level care of patients, the communication between providers and patients and how specific care issues are handled during a visit.
For a full report of South Shore VNA’s star rating for patient satisfaction click here.
South Shore VNA, Hospice of the South Shore, and Home & Health Resources — a private-pay program — have a proven history of bringing innovative, personalized care into homes across Southeastern Massachusetts. Whether caring for a newborn baby, helping post-surgical or disabled patients recover, or caring for those with acute or chronic medical conditions, we offer the appropriate level of care to ensure the best outcomes for our patients. Learn more about your options at: http://www.southshorehealth.org/homecare